{"id":12135,"date":"2019-09-25T09:36:00","date_gmt":"2019-09-25T08:36:00","guid":{"rendered":"https:\/\/boostplm.com\/?p=12135"},"modified":"2024-10-21T09:29:02","modified_gmt":"2024-10-21T08:29:02","slug":"four-elements-in-succesful-process-improvements","status":"publish","type":"post","link":"https:\/\/boostplm.com\/da\/four-elements-in-succesful-process-improvements\/","title":{"rendered":"Fire elementer i succesfuld procesforbedring"},"content":{"rendered":"\t\t
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Har du nogensinde deltaget i endel\u00f8se workshops for at re-engineere og forbedre processer? Har du undret dig over, om den nye og forbedrede proces faktisk ville g\u00f8re nogen forskel, eller har du set store initiativer ende med ingenting?<\/p>

Det har jeg, men jeg har (heldigvis) ogs\u00e5 v\u00e6ret en del af meget succesfulde forretningsforbedringer. S\u00e5 hvad g\u00f8r forskellen?<\/p>

De succesfulde procesforbedringer, jeg har v\u00e6ret vidne til, har alle det til f\u00e6lles, at de inkluderede fire n\u00f8gleelementer:
Procesdesign, Systemkonfiguration, Menneskelig Adf\u00e6rd og Datamigrering.<\/p>



<\/p>

Procesdesign for Forbedrede Processer<\/h2>

Den f\u00f8rste n\u00f8gle til succesfuldt at forbedre processer er at designe robuste processer. En robust proces skal v\u00e6re enkel, men alligevel fleksibel og tillade sund fornuft. At kortl\u00e6gge de nuv\u00e6rende processer med erfarne emneeksperter er vigtigt, men husk at v\u00e6re kritisk og sp\u00f8rg “Hvorfor?” mindst 5 gange for at forst\u00e5, hvorfor den nuv\u00e6rende proces er, som den ser ud til at v\u00e6re. Husk desuden at sp\u00f8rge “Hvordan g\u00f8r du dette?”. Ofte vil dette sp\u00f8rgsm\u00e5l udl\u00f8se fremvisningen af en r\u00e6kke yderligere Excel-regneark; regneark, som i virkeligheden “b\u00e6rer” udf\u00f8relsen af processen enten ved at kompensere for manglende anvendelse (eller misbrug) af virksomhedssystemerne eller for utilstr\u00e6kkelige datavisninger.<\/p>

Et andet vigtigt element i etableringen af robuste processer er at reducere antallet af overleveringer mellem afdelinger eller kompetencer \u2013 disse overleveringer introducerer ventetid. Yderligere, n\u00e5r det er muligt, lad processen v\u00e6re samtidig i stedet for sekventiel. Samtidige processer kr\u00e6ver arbejdsprocesser i stedet for kun simple statusser, men det vil have en betydelig indvirkning p\u00e5 genneml\u00f8bstiden.<\/p>

Identificer de atomiske dataobjekter, der gentagne gange behandles, og implementer arbejdsprocesser for disse, der sikrer udf\u00f8relser og klar detaljeret fremskridtsmonitorering.<\/p>

Eksempel p\u00e5 atomiske dataobjekter<\/h3>

En \u00e6ndring i ingeni\u00f8rarbejdet involverer ofte flere dokument\u00e6ndringer. I mange virksomheder er fokus fra virksomhedens PLM-system p\u00e5 selve \u00e6ndringen alene. At sikre, at alle dokumenter er omarbejdet, gennemg\u00e5et og godkendt, er i bedste fald overladt til endel\u00f8se lister i regneark, og godkendelsen af \u00e6ndringen er mere formel – det garanterer ikke, at alle dokumenterne i \u00e6ndringen faktisk er blevet gennemg\u00e5et. Alternativet til dette er at have samtidige (sub)arbejdsprocesser for hvert dokument, der giver et klart overblik over fremskridtet for hvert dokument. Desuden introducerer det bedre fleksibilitet, hvis det besluttes, at et specifikt dokument skal overf\u00f8res fra en \u00e6ndringsordre til en anden, da dette ikke vil have indvirkning p\u00e5 dokumentets egen arbejdsproces.<\/p>

Systemkonfiguration\u00a0<\/h2>

Ingen proces uden et system, der underst\u00f8tter den.<\/span><\/p>

Fra tid til anden h\u00f8rer du ledere h\u00e6vde, at systemer skal tilpasse sig den designede proces, mens de (eller andre ledere) samtidig kr\u00e6ver standard l\u00f8sninger out-of-the-box for at reducere den samlede omkostning ved IT-landskabet.<\/p>

Sandheden er noget midt imellem. Ofte er virksomhedssystemerne bygget p\u00e5 anbefalede dominerende processer (ofte kaldet bedste praksis). Og s\u00e5 l\u00e6nge du kan bruge disse processer, b\u00f8r du virkelig g\u00f8re det. Der er dog to grunde til at tilpasse virksomhedssystemer:<\/p>

  1. hvis virksomheden ville opn\u00e5 en stor konkurrencefordel<\/li>
  2. hvis systemet ikke har tilstr\u00e6kkelig detaljeret procesfokus.<\/li><\/ol>

    Menneskelig Adf\u00e6rd<\/h2>

    Brugernes accept af systemerne har en enorm indvirkning p\u00e5 overholdelsen af processen. I en veludformet proces og system vil brugerne se fordelene ved at bruge systemet som designet. Brugeren fokuserer p\u00e5 h\u00f8j datakvalitet, fordi det hj\u00e6lper dem med at pr\u00e6stere bedre.<\/p>

    Hvis brugerne ikke forst\u00e5r fordelene ved systemet og\/eller processen, vil de opfinde deres egne praksisser. Dette ofte ved hj\u00e6lp af skunk excel-ark eller ved at anvende felter i virksomhedssystemet til andre form\u00e5l end tilt\u00e6nkt. Dette f\u00f8rer til d\u00e5rlig datakvalitet og manglende gennemsigtighed.<\/p>

    KPI’er kan drive menneskelig adf\u00e6rd – til det gode eller det d\u00e5rlige. Jeg har set flere eksempler p\u00e5 h\u00f8j fokus p\u00e5 KPI’er p\u00e5 tid, der nedprioriterer fokus p\u00e5 kvalitet. Dog er KPI’er fantastiske til l\u00f8bende forbedring. S\u00e5 v\u00e6r opm\u00e6rksom p\u00e5, hvilke KPI’er der er defineret, og hvordan de anvendes.<\/p>

    Data<\/h2>

    Alle virksomhedssystemer fokuserer p\u00e5 data for at styre de fysiske str\u00f8mme af penge og varer og p\u00e5 at forbedre disse str\u00f8mme. I implementeringen af et nyt eller redesignet system er Datamigrering afg\u00f8rende for succes. Brugere, der oplever, at information ikke kan findes i det nye system, vil vende tilbage til det gamle system. Trods intentionen vil de forts\u00e6tte med at handle i henhold til den gamle proces. Data og Menneskelig Adf\u00e6rd er n\u00e6sten en symbiose \u2013 god data driver god adf\u00e6rd, og god adf\u00e6rd driver god data.<\/p>

    Konklusion<\/h2>

    Et enkelt fokus p\u00e5 processen eller systemet giver sj\u00e6ldent succesfulde procesforbedringer. N\u00e6ste gang du er i en workshop, skal du v\u00e6re opm\u00e6rksom p\u00e5 Data, Adf\u00e6rd, Systemer og Proces. Hvis du vil vide mere om, hvordan vi arbejder med denne firefoldige model, bes\u00f8g venligst denne side for at l\u00e6se om vores tilgang til PLM-arbejde.<\/p>

    For flere tips og indsigter, bes\u00f8g og f\u00f8lg vores LinkedIn-side, hvor vi fra tid til anden deler nyheder og indhold inden for PLM, Industri 4.0 og IoT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Har du nogensinde deltaget i endel\u00f8se workshops om reengineering af processer uden succes? L\u00e6r om de fire elementer, du skal fokusere p\u00e5 for at opn\u00e5 succes.<\/p>\n","protected":false},"author":3,"featured_media":5225,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[446,450,448],"class_list":["post-12135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-learn","tag-document-management","tag-engineering-change-management","tag-plm-practice"],"acf":[],"yoast_head":"\nFire n\u00f8gler til succesfuld procesforbedring | BoostPLM<\/title>\n<meta name=\"description\" content=\"Har du deltaget i endel\u00f8se workshops om forbedring af processer uden succes? 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