ECM-GO Terms & Conditions
Table of Contents
1. Services
1.1 The Provider agrees to provide the ECM-Go Core Module (the “Service”) to the Customer under the terms and conditions of this Agreement.
2. Subscription and Fees
2.1 The Service is provided on a subscription basis, with fees charged per user per month.
2.2 The fees are according to ECM-Go price list.
2.3 The subscription is billed quarterly four times a year (31/3, 30/6, 30/9 and 31/12).
2.4 Mid-Period User Additions:
a) Pro-Rated Charges: Fees for newly added users will be calculated on a pro-rated basis for the remaining days of the current billing
period.
b) Invoicing: Pro-rated charges for the additional users will be included in the next scheduled invoice.
c) Inclusion in Future Billing: From the subsequent billing period, the new users will be included in the standard billing cycle.
2.5 Billing for Unsubscribed Users:
a) Users who are unsubscribed during an ongoing billing period will be billed for the entire billing period.
b) No refunds or pro-rated adjustments will be provided for unsubscribed users.
2.6 The Provider reserves the right to update pricing with 3 months written notice, applicable at the start of the next billing period.
3. Usage Limits
3.1 The Customer is entitled to use the Service up to a maximum of 1 TB of data storage.
3.2 Exceeding the storage limit may result in additional fees or service restrictions, as determined by the Provider.
4. Payment Terms
4.1 Payments must be made within 30 days from the date of the invoice (“30 days net”).
4.2 Late payments may result in interest charges according to Danish law.
4.3 The Provider reserves the right to suspend the service if payments are delayed beyond 30 days from the due date. Access will be restored
upon full settlement of outstanding payments.
5. Data Ownership
5.1 All data uploaded, created, or stored by the Customer in the Service remains the sole property of the Customer.
5.2 The Provider will not access, modify, or share the Customer’s data without prior written consent, except as required to deliver the Service or
comply with legal obligations.
6. Confidentiality
6.1 Each party agrees to maintain the confidentiality of all non-public information disclosed by the other party, except as required by law.
6.2 This obligation will survive termination of the Agreement.
6.3 The Customer grants the Provider the right to use the Customer’s name in the Providers marketing material, solely to identify the
Customer as a user of the Service.
7. Termination
7.1 This Agreement may be terminated by either party with three (3) months’ written notice.
7.2 No refunds will be issued for any prepaid amounts.
7.3 Upon termination, the Provider will assist the Customer with data export upon request for a period of 30 days. This assistance will be
invoiced according actual hours worked.
8. Service availability, Backup and Support
8.1 The Provider will make commercially reasonable efforts to ensure the Service is available 99.9% of during business hours, defined as
Monday to Friday from 06:00 am to 03:00 local Danish time, excluding public holidays.
8.2 Planned maintenance will be conducted outside of business hours whenever possible. The Provider will notify the Customer at least 48
hours in advance of any scheduled downtime.
8.3 The Provider is not liable to Downtime caused by factors outside the Provider’s reasonable control, including force majeure events,
electricity outages, internet outages, or third-party service interruptions.
8.4 The Provider is not liable to Emergency maintenance downtime required to address critical security or operational issues.
8.5 The Provider will perform regular backups of the Customer’s data stored within the Service and retain these backups for a period of 1
month.
8.6 Support requests will be addressed within 1 supporting hours, defined as Monday to Friday from 08:00 am to 16:00 local Danish time,
excluding public holidays.
9. Limitation of Liability
9.2 The Provider’s liability for any damages arising under this Agreement is limited to the total fees paid by the Customer in the 12 months
preceding the event giving rise to the claim.
9.2 The Provider is not liable for indirect, incidental, or consequential damages.
10. Governing Law and Dispute Resolution
10.1 This Agreement shall be governed by Danish law.
10.2 Any disputes shall be resolved exclusively in the courts of Aarhus.
11. Entire Agreement
11.1 This Agreement constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior agreements
or understandings.
12. Signatures
12.1 By digital signing, both parties agree to the terms of this Agreement.